CLASS -- IX & X (I.T.) TERM 1

INFORMATION AND COMMUNICATION TECHNOLOGY SKILL

COMMUNICATION SKILL 

Q.1 Which of the following is NOT an element of communication within the communication process cycle?
a)  Channel	b) Receiver	c) Sender	d) Time
Q.2 You need to apply leave at work? Which method of communication will you use?
a)  e-mail	b) Poster	c) Newsletter	d) Blog
Q.3 By which action can senders can not send their messages?
a) Gestures	b) Speaking	c) Reading	d) Writing
Q.4  Which of the following is an example of oral communication?
a) Newspapers	b) Letters	c) Phone call	d) e-mail
Q.5 What are the types of words we should use for verbal communication?
a) Acronyms	b) Simple	c) Technical	d) Jargons
Q.6 Which of these is a positive (good) facial expression?
a) Frowning while concentrating	b) Maintaining eye contact	c) Smiling continuously	d) Rolling up your eyes
Q.7 Which of these is NOT an appropriate non-verbal communication at work?
a) Tilting head a bit to listen	b) Sitting straight	c) Talking at moderate speed	d) Keeping hands in pockets while talking
Q.8 Which of the following statement is true about communication?
a) 50% of our communication is non-verbal	b) 20% communication is done using body movements, face, arms, etc.	c) 5% communication is done using voice, tone, pauses, etc.	d) 7% communication is done using words.
Q.9 Which of the following are effective components of a good feedback?
a) Detailed and time consuming	b) Direct and honest	c) Specific	d) Opinion-based
Q.10 Which of these is NOT a common communication barrier?
a) Linguistic barrier	b) Interpersonal barrier	c) Financial barrier	d) Organisational barrier
Q.11  Which of these are ways to overcome communication barriers?
a) Respecting each other’s differences	b) Using a translator	c) Not communicating at all	d) Using your own language for comfort
Q.12 In which of the following, the underlined word is an adjective?
a) Radha has a red dress.	b) I can speak French.	c) The Girl on the Train is a best-seller.	d) Abdul can swim fast.
Q.13 Which of these sentences is capitalised correctly?
a) Ravi and i are going to the movies.	b) Salim is visiting India in july.	c) The tiger is a strong animal.	d) She is arriving on Monday.
Q.14 Which of these sentences are punctuated correctly?
a) When is the party.	b) I had bread omelette and a Banana for breakfast,	c) I am so excited about my first foreign trip!	d) This is Abdul’s notebook.
Q.15 In which of these sentences can you find an adverb?
a) Divya drinks milk every day.	b) Sanjay gifted me a new pen.	c) I opened the door lock.	d) Sita is 5-feet tall.
Q.16 Which of these sentences is in active voice?
a) A movie is being watched by them.	b) The car was repaired by Raju.	c) He is reading a book.	d) The thief was being chased by a policeman.
Q.17 Which of the following is NOT an element of communication within the communication process cycle?
a) Channel	b) Receiver	c) Sender	d) Time
Q.18 ________ refers to what the communicator means
a) Encoding	b)Decoding	c) message	d)information
Q.19 Body language adds more effectiveness to the communication in face-to-face meetings.
a) True	b) False	c) Can’t  say	d) None
Q.20  Not being able to understand or see gestures, posture, and general body language that make communication less effective is known as ________ barrier.
a) Physical IMPORTANT QUESTIONS:	b) Interpersonal	c) Cultural	d) Linguistic
List the different types of verbal communication. Include examples for each verbal communication type. Ans. The table illustrates the different types of verbal communication:    Write down the common communication barriers you may come across when you move to a new city or country. Ans. The common communication barriers a person may come across when the move to a new city or country is: Physical Barriers: Physical barriers are the environmental and natural conditions that act as a barrier in communication. For example, text messages are often less effective than face-to-face communication. Linguistic Barriers: The inability to communicate using a language is known as the language barrier to communication. Language barriers are the most common communication barriers, it leads to misunderstandings and misinterpretations of the message. For example slang, professional jargon. Interpersonal Barriers: Barriers to interpersonal communication occur when the sender’s message is received differently from how it was intended. It is also very difficult to communicate with someone who is not willing to talk or express their feelings and views. Organisational Barriers: Organisations are designed on the basis of formal hierarchical structures that follow performance standards, rules and regulations, procedures, policies, behavioural norms, etc. Superior-subordinate relationships in a formal organisational structure can be a barrier to the free flow of communication. Cultural Barriers: Cultural barriers is when people of different cultures are unable to understand each other’s customs, resulting in inconveniences and difficulties. People sometimes make stereotypical assumptions about others based on their cultural background, this leads to a difference in opinions and can be a major barrier to effective communication.  Write two sentences of each type of sentence — statement, question, exclamatory and order. Ans. The two sentences of each type of sentence are: Statement 1)    Blue is my favourite colour. 2)    The farewell party begins in two hours. Question 1)    Do you want tea or coffee? 2)    Is it raining? Exclamatory 1)    This is the best day of my life! 2)    Oh, my goodness, we won! Order 1)    Please lower your voice. 2)    Respond immediately.

 What are the seven elements that influence the communication skills?       Answer – There are seven different factors which affecting Perspectives in communication –                                                                                                   Language                                                                                                               Environment                                                                                                           Visual Perception                                                                                                         Culture                                                                                                         Prejudice                                                                                                       Feelings                                                                                                                       Past Experience

 What is effective communication?                                                                 Answer – There are 7 C’s effective communication which are applicable for both written as well as oral communication. These are as follows –

a. Clear – Always say clearly, what you want to say.

b. Concise – Always use simple language and say only what is required.
c. Concrete – Always use proper words and phrases in the sentences.
d. Correct – Always use correct spelling and grammar in the sentences.
e. Coherent – Your word should be related to the main topic and your word should make sense.
f. Complete – Your message should be complete and have all the needed information.
g. Courteous – Be honest, respectful and friendly with others.

Importance of Feedback?
Answer – Most important factors of feedback is –                                                                                       It validates effective listening: It verifies effective listening by ensuring that the person providing feedback is understood and that their feedback is useful.                                                                         It motivates: People can be motivated by positive feedback to improve their working relationships and continue doing the good job that has been recognized.                                                                    It boosts learning: It’s critical to get feedback in order to stay on track with your goals, improve your planning, and generate better products and services.                                                                                It improves performance: Feedback can assist in making better judgments in order to improve and boost performance.

What is verbal communication and its type?

Answer – Sounds, words, language, and speech are all examples of verbal communication. Speaking is one of the most effective and often used in verbal communication methods.                                      Interpersonal Communication – This type of communication is a one – on – one communication that takes place between two people. It can be formal or informal.                                                              Written Communication – This method of communication entails the use of written words. Letters, circulars, reports, manuals, SMS, social media chats, and so on are all examples. It could be a group of two or more persons.                                                                                                                        Small Group Communication – When there are more than two people participating, this form of communication occurs. Each participant has the opportunity to interact and speak with the others.          Public Communication – The communication takes place when one individual addresses a large group of audience.

UNIT 2 

SELF MANAGEMENT SKILL

Assignment:

Q.1Stress refers to _________strain/tension.
A) Physical	B) Mental	C) Emotional	D) All of the above
Q.2 _____________ refers to human efforts for maintaining healthy body and mind.
A) Stress Management	B) Self Motivation	C) Self Regulation	D) None of the above
Q.3 Stress causing agents are :
A) Mental	B) Physical	C) Financial	D) All of the above
Q.4 Breathlessness, dry mouth, butterflies in stomach, indigestion etc are sign of  ______stress.
A) Mental	B) Physical	C) Both of the above	D) None of the above
Q.5 Stress management prevents _____________________
A) psychological disorders	B) behavioural problems	C) both of the above	D) none of the above
Q.6 Irritation, impatience, loneliness, upset mood, anxiety are sign of _____________________ stress.
A) Mental	B) Physical	C) Emotional	D) None of the above
Q.7  _____  includes a series of postures and breathing exercises to control body and mind.
A) Meditation	B) Yoga	C) Physical Exercise	D) None of the above
Q.8 ____________ is a practice where an individual is supposed to focus his/her mind.
A) Yoga	B) Physical Exercise	C) Meditation	D) Nature Walk
Q.9  Having conscious knowledge of your own self, capabilities, feelings and one’s own character is called as _____.
A) Self-Regulation	B) Self-Motivation	C) Self-Awareness	D) None of the above
Q.10 Ability to work independently can be enhanced by being ________.
A) Self-aware	B) Self-motivated	C) Self-regulated	D) All of the above
Q.11  Importance of The Ability to Work Independently is/are  _________.
A) Ensures greater learning.	B) It ensures creativity and satisfaction amongst individuals.	C) Both of the above	D) None of the above
Q.12  Being _________ means that you can identify your strengths and weaknesses.
A) Self-Aware	B) Self Motivated	C) Self Regulated	D) None of the above
Q.13 Which of the following statement is showing weakness of Ravi?
A) Ravi play guitar very well.	B) Ravi is good at creative writing.	C) Ravi find it difficult to solve mathematics problems.	D) None of the above
Q.14  _________________ is simply the force within you that drives you to do things.
A) Self-Awareness	B) Self-Regulation	C) Self-Motivation	D) None of the above
Q.15  ________ makes you to complete work or studies without others cheering you.
A) Self – confidence	B) Communication	C) Self – motivation	D) Self – Esteem
Q.16 Ravi works hard to get the best student award at the end of year. What type of motivation is this?
A) Internal	B) External	C) Intermediate	D) None of the above
Q.17 Suresh participated in a 100m race and won a prize. This motivated him to go for practice every morning. What type of Motivation is this?
A) Internal	B) Intermediate	C) External	D) None of the above
Q.18 Rekha gets up at 5 am and goes for her dance classes. Then she comes home and finishes her homework before going to school. This is an example of ____.
A) Self Awareness	B) Self Motivation	C) Self Regulation	D) None of the above
Q.19 __________________ are a set of dreams with a deadline to get them.
A) Goals	B) Goal Setting	C) Vision	D) None of the above
Q.20 We can use _______ method to set goals.
A) SMART	B) CLASS	C) FIRST	D) None of the above
Q.21 Goals should be _______.
A) Specific	B) Measurable	C) Achievable	D) All of the above
Q.22 Which of the following is an un realistic goal?
A) I will read my entire year’s syllabus of all subjects in one day.	B) I will write 1 page daily to improve my hand writing.	C) Both of the above	D) None of the above
Q.23 Sameera is always punctual at school. She has a regular schedule that she follows everyday. Nisha usually arrives late to work. She does not submit her assignments on time. She sometimes forget the main task. Who is better in Time Management Skill?
A) Sameera	B) Nisha	C) Sameera and Nisha both	D) None of the above
Q.24 What is ‘S’ in SMART method of Goal Setting?
A) Smart	B) Short	C) Specific	D) None of the above
Q.25 ____________ is the ability to plan and control how you spend the hours of your day well and do all that you want to do.
A) Self management	B) Time management	C) Goal management	D) None of the above